I am a Customer
16 articles
How does payment and invoicing work?Downstream issues separate invoices per order with instant billing on submission or completion, based on your account's payment terms.
Why does my bill include "Service Charges"?
How Do I Update My Credit Card Information?Eligibility Requirements
How do I Request a Lien Release?The 3 ways to request a lien release from Downstream
How do I Apply for Credit on Downstream Marketplace?Apply for Net Credit Terms with Downstream Marketplace.
Customer Terms of Service
Understanding Our Cancellation PolicyFlexible cancellations, clear fees, and support – our policy ensures a hassle-free experience at Downstream.
Line of Credit Agreement for Consolidated Billing and Invoicing
Review Guidelines
Chat Usage PolicyInformation on Downstream's Integrated Chat Feature
Uninsured Rental SurchargeHow to remove URS with Downstream Marketplace