Chat Usage Policy
At Downstream, our integrated chat feature is designed to facilitate seamless communication between customers and suppliers, ensuring efficient coordination for equipment rentals and job site services. To maintain a professional and effective environment, we ask all users to adhere to the following guidelines:
1. Purpose of the Chat Feature
The chat function is intended for:
• Discussing rental details, such as equipment specifications, availability, and delivery schedules.
• Addressing any issues or questions related to ongoing rentals or services.
• Providing updates on order status, including confirmations and modifications.
2. Appropriate Use
Users are expected to:
• Communicate respectfully and professionally at all times.
• Keep discussions relevant to the rental process and related services.
• Avoid sharing personal, sensitive, or unrelated information.
3. Response Time
While response times may vary, both customers and suppliers are encouraged to reply to messages promptly to ensure timely coordination and service delivery.
4. Monitoring and Compliance
To uphold the quality and integrity of our services, Downstream may monitor chat interactions. Any misuse of the chat feature, including inappropriate language, harassment, or solicitation, may result in account suspension or termination.
5. Support and Escalation
If you encounter issues that cannot be resolved through the chat feature, or if you experience unprofessional behavior, please contact Downstream Support at [email protected].
By using the chat feature, you agree to comply with this Chat Usage Policy, ensuring a constructive and efficient experience for all users.
For further assistance, contact our support team at [email protected]. Please note that applications cannot be processed via email.