Introduction: At Downstream, we understand that plans can change, and sometimes you may need to cancel a booking you've made with one of our service providers. To ensure a smooth and transparent process for both users and service providers, we have established a cancellation policy that outlines the rules and procedures for canceling bookings. In this article, we'll explain our cancellation policy in detail to help you better understand how it works.

Table of Contents:

1. Cancellation Window: Our cancellation policy is designed to provide flexibility while also respecting the commitments of our service providers. The cancellation window is the timeframe within which you can cancel a booking without incurring cancellation fees. The specific cancellation window may vary depending on the type of service and the service provider. You can find the cancellation window information on the service listing page before you make a booking. If this isn't present at checkout, a default of 24 hours will be applied.

2. Cancellation Fees:

a. Within Cancellation Window: If you cancel a booking within the specified cancellation window, you are generally eligible for a full refund or credit.

b. Outside Cancellation Window: If you cancel a booking outside the cancellation window, cancellation fees may apply. The amount of these fees can vary based on the service provider's individual cancellation policy. If this is not

3. Cancellation Process: To cancel a booking, follow these steps:

Please note that the cancellation process may involve confirming the cancellation reason and reviewing the cancellation fees, if applicable.

4. Service Provider Cancellations: In rare cases, service providers may need to cancel a booking due to unforeseen circumstances. If this happens, you will be notified as soon as possible, and we will work with you to find an alternative service provider or provide a refund.

5. Refunds and Credits:

a. Refunds: If you are eligible for a refund due to a cancellation within the cancellation window, the refund will be processed within 30 business days to the original payment method used.

b. Credits: If you receive a credit for a canceled booking, it will be automatically applied to your Downstream account and can be used for future bookings.

Conclusion: We hope this article has helped clarify our cancellation policy at Downstream. It's essential to review the cancellation policy for each service you book, as individual service providers may have their own unique policies. If you have any questions or require assistance with a cancellation, please don't hesitate to contact our customer support team. We're here to help!

Remember, open communication and understanding between users and service providers are key to ensuring a positive experience for everyone on our platform. Thank you for choosing Downstream.